When to say “no thank you “to a generous donor.

Are there times when we should not accept a generous offer of a gift? Even if the donation is very large? Well, the answer is “yes”. Anytime a donor attempts to place adverse restrictions on a gift that could cause your organization to stray from its mission, then it’s always better to refuse the gift. Read More …

Are we really in the customer service business? I thought I worked in the arts.

Why is it that so many non- profits, especially performing and visual arts organizations, create arcane rules that frustrate the experience for the customer? No – you cannot exchange your ticket! No – you cannot bring your drink into the theatre. No – our museum is not open after 5pm! Now, once the performance begins, Read More …