What does a great plate of charcuterie have to do with the arts?

Recently my wife and I ordered a charcuterie plate a local restaurant; we love charcuterie and often begin meals with an order, taking our time to savor the flavors as we enjoy a wonderful glass of wine. We even fancy ourselves connoisseurs of these delicious meats, often served with toasted bread, mustards, fruit spreads. It’s Read More …

Are we really in the customer service business? I thought I worked in the arts.

Why is it that so many non- profits, especially performing and visual arts organizations, create arcane rules that frustrate the experience for the customer? No – you cannot exchange your ticket! No – you cannot bring your drink into the theatre. No – our museum is not open after 5pm! Now, once the performance begins, Read More …